Support

E-mail support@starwayonline.com with your username. In the game, Menu > Settings > Support opens a ticket that a game master answers.

• In the game: Menu > Settings > Account, type your password and tap Delete account. A clan leader hands the clan to another member or disbands it first.
• Without the game: write to support@starwayonline.com from the account's e-mail address with your username, and we delete the account.

Your account, pilot, ships, items, friends, names and support conversations are deleted at once. Purchase records stay for 10 years with your account number only, without your name or e-mail. Connection records stay for 2 years, reports, moderation records and game logs for 12 months, and crash reports for 90 days; then they are deleted.

Purchases made in the App Store are refunded by Apple, at reportaproblem.apple.com. If something you bought did not arrive in the game, write to us with your username and the date of the purchase.

Every mute, suspension or ban says why and for how long. To appeal, use Menu > Settings > Support in the game or write to support@starwayonline.com with your username. A person decides every appeal.

Anyone, a player or not, can report illegal content in the game to support@starwayonline.com.

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